Product Returns

Product Exchanges or Returns

Product Returns are only accepted if the items are defective, incorrectly fulfilled or damaged in the outgoing shipment. When this occurs we will issue you a RMA to start the resolution process.

If you need us to consider a return send an email to info@evosensors.com or call us at (407) 420-8080.

We will not accept product returns or cancellations related to a customer ordering in error or the product selection does not work in the customer application. Our products are not mainstream consumer products, they are specially made for specific applications.

At times we can consider an exception to this no return policy. This exception solely depends on our interpretation and evaluation of the situation. It is very important to note the potential approved return is subject to the following conditions.

  1. The customer is responsible for all shipping charges, both the original outgoing shipment and the shipping cost to return the product for us to evaluate.
  2. When the product is returned our team will evaluate if the product has been utilized, if any materials or components are missing or if the product has been damaged.
  3. Restocking fees of 25% or more could be applied for the inspection and related time required to review the product and account for the return.
  4. Please note the customer is also responsible for any damages occurring during the return shipment. This could be due to inappropriate packaging, mishandling by your selected shipping company, etc.
  5. We recommend the customer consider shipping insurance for dense heavier product such as wire, long length or fragile sensors, or more expensive products.
  6. If we find any of the situations outlined above, you will not be reimbursed for the product.
  7. If you agree to these conditions, we will send you an RMA (Return Materials Authorization) form to start the process. The RMA number we provide should be referenced on all shipping documents and correspondence going forward.  

Shipping

To return your product, ship to the following address.
Evolution Sensors and Controls
6700 Forum Drive, Suite 125
Orlando, FL 32821

The customer will be responsible for paying for all shipping costs for the outgoing shipment and returning the product. If you receive a refund, the cost of return shipping will be deducted from your refund.

If Evolutions Sensors provide a defective, incorrectly fulfilled or damaged product in the outgoing shipment, we will be resposible for the shipping cost to return the product to our facility and to ship a replacement.

The time it takes for your exchanged product to reach you, may vary depending on your location, extent of the inspection or investigation into the situation and availability of stock or components.

Refunds (if applicable)

Once your product return is received and inspected, we will send you an email to notify you that we have received the item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@evosensors.com or call us at (407) 420-8080.